FAQ

When will my order be shipped?

Your order will be shipped with Parcel2Go via Yodel and will take approx 2-3 working days to get to you.

What are Wax Melts?

Wax melts are scented pieces of wax without a wick. They can come in all various shapes, colours and sizes. You use them in a wax burner, which when hot melts the wax and releases the beautiful scent from the fragrance oil within.

Can your melts be used in an electric burner?

Yes they can. Our wax melts can be used in either a tea-light burner or an electric warmer - both give off amazing scents.

How long does the scent last?

One heart wax melt or 1 section of a snap should last for around 8hrs. If you find that you want a stronger scent, use 2 next time.

How do I change my wax melt and use a new one?

Let the wax solidify and cool down. Once cooled, light a tea-light and leave for no more than 30secs, then slide the wax out of the tray. This should come out in one whole piece, then pop into the bin. You can do the same when using an electric burner. If you want to change over your melt when you have hot wax, pop some cotton pads into the tray so soak up the wax and give it a little wipe, then you are ready to pop in a new wax melt.

How do I clean my wax burner?

Once the burner has been cooled down after use and the wax has been removed, you can use soap and warm water to clean. If you have an electric warmer, use cotton pads.

Please drop us an email via the 'contact us' page if you have a question that you can't find the answer to and we will be happy to help.