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Refund Policy

At Beatrice & Lilly, all of our products are handmade with lots of love, care and attention. We take all steps to provide you with the best quality products, exceptional customer service that are delivered to you as soon as possible. 

In the unlikely event that any issue occurs, we will ensure that the issue is resolved as quickly as possible.

 

Cancellation of Orders

All orders are shipped via Parcel2Go/Yodel within 1/2 days of order being placed. We are unable to process any cancellations if your order has already been shipped. In the unlikely event you would like to cancel your order. Please email us at info@beatriceandlilly.com as soon as possible as our standard returns and refunds policy will apply.

Tracking

We keep all postal receipts to confirm orders have been accepted by Parcel2Go/Yodel and use as proof of posting. In all circumstances a tracking number is provided. Please feel free to ask for this information so you can track your parcel. 

In the unlikely event that your parcel gets lost or misplaced by Parcel2Go/Yodel, please wait 10 working days from postal date before you raise this with us as we are unable to process an investigation via Parcel2Go/Yodel.

Returns and Refunds

All of our wax melt products are classed as perishable items and therefore we do not offer refunds on these items, unless they are damaged (if they are damaged, please follow the guidance detailed within the Shipping & Returns Policy). 

If you would like to raise an enquiry about a recent purchase, you have 30 days from date of purchase to do so. Email us at info@beatriceandlilly.com and your request will be reviewed.

In most cases we will be more than happy to process a refund as long as the below measures apply.

Your items were received within the last 30 days.

Your items are unopened and unused.

Are still in their original packaging as received and in perfect condition.

Have arrived safety back with us, without any damage.

Please note - We do not cover any costs for customers returning their items to us. Customers are required to cover any costs for return themselves. We also do not take any responsibility in the event that any returns by you get lost or misplaced by postal or courier companies.

Once we are in receipt of the returned items, wen will review and check that the return meets all of the above criteria and as long as they do, we will issue a refund for the items.