We hope that you are are happy with your purchase from Beatrice & Lilly. However, if for any reason you are not fully satisfied, we are happy to offer you an exchange or refund, as long as its within 14 days of receipt.
In the first instance, please email us at email@example.com quoting your order number giving an explanation as to why you would like an exchange/refund. We will review your request and advise if it's been accepted or rejected.
To be eligible for an exchange/refund, all items must be returned to us in perfect condition (unless the item/s are faulty or have been damaged in transit). This means that all items must be returned in their original packaging, unopened, unused and fully intact with all labels clearly attached (unless faulty).
If we confirm that your request has been accepted, please package all items to be returned to us securely. Fees incurred to return your items are at your own cost. We do not take responsibility for any items going missing or damaged in transit being returned by you. We highly recommend that you send parcels tracked or by recorded delivery to ensure safe receipt.
Once we have received your returned items and we are satisfied, your refund will be processed with a credit being applied to your original method of payment within 3-5 days.
DAMAGED / FAULTY ITEMS
If you have received at item from us that is faulty or damaged, please contact within 7 days of receipt including photo’s showing the damage/fault and we will happily organise for a replacement to be sent to you.
Please note that we can only offer an exchange for items that are damaged/faulty.
All returned postage costs are at the customers expense.
If you have any questions, please reach out to us at firstname.lastname@example.org.