Shipping & Returns Policy

We aim to ship all orders via Royal Mail within 24/48 hours of an order being received. During UK Bank Holidays, these despatch times may slightly vary.

​

The below shipping options are available to customers at checkout. 

​

UK Delivery

​

Royal Mail, Tracked, 48 ( 2 - 3 day delivery aim) - £3.65

​

Royal Mail, Tracked, 24 (next day delivery aim) - £4.65

​

Free Delivery is available on all orders over £50 and will be shipped via Royal Mail on our standard Tracked 48.

 

Ireland (Republic)

​

Royal Mail, International (Europe, 3 - 5 day delivery aim) — £8.80

​

Before you checkout, please ensure you double check that the delivery address has been entered correctly. We will not be unable to replace orders that are not delivered due to incorrect address details.

 

If an order happens to be returned to us due to an incorrect or incomplete address, we are more than happy to resend it; however, please note that our standard Royal Mail, Tracked 48 shipping fee will be required from you before re-shipping.

 

Tracking 

​

Customers will be supplied with a Royal Mail tracking number. Please visit the Royal Mail website to track your order. Delivery timeframes are not guaranteed and may vary.

​

If a delivery has been attempted but unsuccessfully delivered, please arrange redelivery directly with Royal Mail.

​

Delayed or Missing Deliveries

​

Royal Mail will deem a parcel lost if a customer has not received an order after the 10th working day following a Royal Mail expected delivery date. If you have not received your parcel after this timeframe, please email us at info@beatriceandlilly.com stating your order number and we will raise an investigation. Once Royal Mail deems that a parcel is ‘missing’, we will arrange either a replacement/refund for your order. 

​

If your parcel has been marked by Royal Mail as delivered but you have not received it, we will require you to complete a Denial of Receipt form which we will need before a replacement can issued.

​

Do ensure your delivery address is entered correctly at checkout. We are unable to replace orders that are not delivered due to incorrect address details.

​

If an order is returned to us due to an incorrect or incomplete address, we are happy to resend it; however, an additional shipping fee will apply.

​

Need Further Assistance?

​

If you have any questions regarding the shipment or delivery of your order, please contact us at info@beatriceandlilly.com.